- Returns are free for domestic customers based in H.K.
- Please note, any international shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.
Items that are not eligible for returns
- Lingerie, intimates, swimwear, pajamas
- Vintage items
- Items that have been altered
- Used/washed merchandise
- Sale items
Please contact our care team immediately upon receiving the order. You have 7 days after the purchase to either exchange or get a refund on defective items
Contact us with photographic evidence and description of the damage on the product. To be eligible for a full refund or exchange, the damaged item must be in its brand new, unused, unwashed conditions with all original garment tags still attached. Footwear must be in their original shoe box and dust bags.
Refunds to credit card
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
LATE MISSING REFUNDS
Exchanges can be made on like for like products, i.e. if you require a different size. We can exchange items of the same price. If you would like a different item at a higher price the cost of the difference will apply. Postage costs will apply to send the exchange.
Contact us for more details.